SOS Sciatique Privacy Policy
This policy explains what personal information may be collected when you use SOS Sciatique, why it is necessary, with whom it may be shared, and how to exercise your rights.
Our principle is simple: limit collection to useful information, explain its use, and protect its lifecycle. The SOS Sciatique information site and the clinical services of Clinique TAGMED have distinct functions and may apply different policies.
Who is responsible for your information?
The person or organization operating SOS Sciatique is identified in the legal notice. They are responsible for the information collected directly by the site and must designate the person in charge of personal data protection.
Person in charge of personal data protection
Name or title: to be confirmed by the owner before publication.
Professional Details: to be confirmed and published here before going online.
While awaiting this editorial validation, the production file should not be considered a final policy.
Request Channel
Requests for access, correction, removal, complaint, or information must be submitted via the Contact page, under a distinct reason related to confidentiality.
The form should only request the information necessary to verify and process the request.
Scope of this Policy
This policy applies to personal information collected through the site sossciatique.com, notably during navigation, the use of a form, or a request related to content. It does not automatically describe the processing performed by the TAGMED Clinic in a patient file.
SOS Sciatique
Educational content, navigation, witness preferences, editorial, technical, legal, or administrative requests.
TAGMED Clinic
Appointments, evaluations, services, payments, receipts, and patient files are subject to the clinic’s procedures and policies.
External Services
A booking portal, a map, a video, or another third-party service may apply its own policy when loaded or opened.
What information can be collected?
The nature of the information depends on your interaction with the site. You can access most content without creating an account or directly providing your name.
- Contact Information: name, email address, and, only if useful and optional, phone number.
- Request Content: reason, relevant URL, comment, request for correction, or administrative question.
- Preferences: language, cookie choices, and authorized response method.
- Technical Data: IP address, browser type, device, date, time, pages requested, errors, and security data that may appear in the server logs.
- Measurement Data: general interactions with the pages when authorized measurement tools are enabled.
- Rights Requests: information needed to identify the requester, verify their authority, and process the request.
Sources, purposes and optional nature
| Context | Possible information | Purpose | Your choice |
|---|---|---|---|
| Navigation | Technical logs, device, browser, IP address, and requested page. | Deliver the site, prevent abuse, diagnose an error, and protect the infrastructure. | Some technical processing is necessary for operation and security. |
| Contact form | Name, email, subject, URL, and message; phone number if truly useful. | Respond, guide, document a correction or process an administrative request. | You choose to send the form; optional fields must be identified. |
| Cookie preferences | Consent choice, technical identifier, and date of choice. | Respect and demonstrate your preferences regarding non-essential technologies. | You can refuse or modify optional categories. |
| Audience measurement | Pages viewed, events, source of visit, and technical features according to the tool. | Understand site usage and improve content and performance. | When consent is required, measurement should only begin after your choice. |
| Request for rights | Identity, contact details, subject, and limited proof of the requester’s authority. | Verify the request, search the data, and produce a secure response. | Some information is necessary to avoid sharing data with the wrong person. |
Information is typically collected directly from you. Technical data may also be generated by your browser, the server, the security tool, or the consent manager.
Cookies, audience measurement, and similar technologies
A cookie is a small file or identifier used by a site or service loaded on a page. Some cookies are necessary for functionality, security, language, or preserving your choices. Others may be used for audience measurement, embedded media, or external functions.
Necessary
Basic functioning, security, load balancing, language, and remembering privacy preferences.
Optional
Measurement, external media, personalization, or other functions that are not essential for the main display.
- The banner must clearly distinguish between categories;
- “Reject” must be as accessible as “Accept”;
- No optional boxes should be pre-checked;
- Non-essential tools should not be loaded before the choice when consent is required;
- The visitor must be able to reopen their preferences.
To whom can the information be disclosed?
The information may be accessible to authorized individuals who administer the site or respond to requests, as well as to service providers necessary for operation. They must not be sold.
Authorized personnel and agents
Individuals in charge of administration, security, technical support, corrections, or privacy requests.
Technology providers
Hosting, backup, email, forms, anti-spam protection, security, consent, and audience measurement, based on actual tools activated.
Legal requirement or security
Authority or authorized person when the law allows or requires disclosure, or when necessary to prevent serious harm.
An up-to-date internal list must identify each provider, its function, the categories of information processed, the place of processing, contractual measures, and rules for data deletion or return.
Processing outside of Quebec
A host, an email service, a measurement platform, or another provider may process information outside of Quebec or Canada. In this case, the information may be subject to the laws of the relevant territory.
Before any communication outside Quebec, the organization must assess the relevant factors, frame the provider, and ensure that the information is appropriately protected according to applicable requirements. The final policy must name the main territories after a real inventory of providers.
Retention and Destruction
Information is retained only for the period necessary for the stated purpose, legal obligations, security, handling a complaint, or defending rights. They are then securely destroyed or anonymized when the law allows for true anonymization.
| Category | Retention Criteria | Validation Point |
|---|---|---|
| General Requests | Time necessary to respond, follow up, and document the resolution. | Set an operational duration and a rule for deleting attachments. |
| Editorial Corrections | Useful duration to retain proof of the source, decision, and correction. | Separate the editorial file from unnecessary contact details of the requester. |
| Security Logs | Period proportional to the detection, investigation, and prevention of incidents. | Document the duration applied by the hosting provider and the security extensions. |
| Choice of witnesses | Period necessary to respect the choice and demonstrate consent or refusal. | Verify the duration in the consent manager and the renewal mechanism. |
| Requests for rights | Period necessary to process the request and demonstrate the response. | Limit identity documents and delete them as soon as they are no longer necessary. |
Protection measures
Administrative, technical, and physical measures proportional to the sensitivity, purpose, quantity, distribution, and support of the information must be maintained.
Access
Individual accounts, limited privileges, enhanced authentication, and quick removal of unnecessary accesses.
Transmission
Encrypted connection, channels suitable for sensitive information, and absence of medical records in general forms.
Maintenance
Updates, backups, monitoring, fixing vulnerabilities, and verifying WordPress extensions.
Governance
Documented roles, agreements with providers, retention schedule, and incident procedure.
Your rights and how to submit a request
According to the provisions of the law, you can request to know the existence of personal information concerning you, to access it, to have it corrected, or to withdraw consent when applicable. Other rights may apply depending on the nature of the processing.
- Describe the request: access, correction, withdrawal, complaint, or question.
- Identify the context: form, approximate date, address used, or relevant page.
- Limit attached documents: do not send a complete copy of an identity document until a secure and proportionate method has been specified.
- Choose the channel: use the reason “Privacy and Data” on the Contact page.
- Wait for verification: additional information may be requested to avoid communication to the wrong person.
Privacy Incidents
An incident may involve unauthorized access, use, or disclosure, the loss of information, or any other compromise to its protection. When an incident is identified, the organization must take reasonable steps to limit harm and prevent recurrence.
The responsible party must assess the risk, document the incident, and issue required notifications when legal conditions are met. If you believe that information submitted to the site has been compromised, quickly use the Contact page, selecting the privacy-related reason, without including additional sensitive data in the initial message.
Minors, external links, and integrated media
SOS Sciatique is aimed at a general audience and is not intended to intentionally collect personal information from children. A parent or guardian who believes a minor has provided information can request verification and deletion according to applicable rules.
Links to a clinic, scientific source, map, video, social network, or appointment platform lead to services that may collect their own information. Review their policy before submitting data or accepting their cookies.
Policy changes
This policy may be modified following a change in format, provider, technology, purpose, processing location, or legal requirements. A significant change must be brought to the attention of affected individuals in a contextually appropriate manner.
Effective date
To be registered after legal validation, the technological inventory, and the addition of the official contact details of the responsible person.
Last editorial verification
July 19, 2026. This date does not replace the validation of the actual configuration of the site.
Frequently Asked Questions about Privacy
Can I consult SOS Sciatique without providing my name?
Yes, most content can be accessed without an account. However, technical data may be processed by the server to deliver and secure the site.
What data does the contact form request?
It should request the reason, name, a reply address, the relevant URL, and the message. The phone number should remain optional for an editorial request.
Can I send my MRI report?
No, not through a general form. Please contact the clinic directly to know the appropriate secure channel.
Does the site use cookies?
WordPress, security, language, media, or measurement tools may use cookies. The final list must be generated by a real analysis of the site and reflected in the consent manager.
How to refuse optional cookies?
Use “Refuse” in the banner or reopen “Manage my preferences”. The button must remain accessible from this page after the integration of the consent manager.
Is my information sold?
The policy states that they must not be sold. Any communication with a provider must be limited to a necessary, documented, and framed mandate.
Can data leave Quebec?
Yes, depending on the actual location of the providers. The territories and measurements must be confirmed after the inventory of the hosting, backups, email, antispam, and measurement tools.
How long is my information retained?
Only for the duration necessary for the purpose and applicable obligations. The exact durations must be set in an internal schedule and aligned with the providers’ settings.
How to request access or a correction?
Use the Contact page and choose the reason related to privacy. Describe the context without immediately sending a complete piece of identification.
Do SOS Sciatique and TAGMED use the same policy?
Not necessarily. SOS Sciatique covers the information site; appointments and patient records fall under the processes and policies of the TAGMED Clinic and its providers.
Official references
- Act respecting the protection of personal information in the private sector.
- Access to Information Commission — collection and privacy policy.
- Access to Information Commission — responsibilities of businesses.
These official resources take precedence over the current summary in case of discrepancies. The text must be validated according to the identity and actual practices of the operator.
Use the privacy channel
Request access, correction, applicable withdrawal, or report a concern. Do not attach medical records to your first message.
Dr Sylvain Desforges, B.Sc., D.O., N.D., osteopath
Editorial information, sources and limitations
This content is intended to inform patients about sciatica, possible causes, warning signs, and care options. It does not replace an individualized assessment.
Reference sources
References are selected according to the subject of the page: guidelines, systematic reviews, then institutional resources.
- NICE NG59 – Low back pain and sciatica in over 16s — National guideline
- HAS – Management of patients with common low back pain — French national guideline
- BMJ – Surgical versus non-surgical treatment for sciatica — Systematic review and meta-analysis
- AAOS OrthoInfo – Sciatica — Patient resource from a professional society
Complementary resources from the TAGMED network
These internal resources complement the clinical information and thematic linking. They do not replace national guidelines or systematic reviews.
Limitations of this information
The information on this page is general. It does not constitute a diagnosis, prescription, or guarantee of results. Pain radiating into the leg may have several causes; assessment should consider clinical history, examination findings, symptom progression, and, when appropriate, complementary tests.
When to seek urgent medical care
Seek urgent medical care if you experience loss of bladder or bowel control, saddle anesthesia, major or progressive leg weakness, unexplained fever, pain after significant trauma, or severe pain that rapidly worsens.
